Dashkala.com (“we”, “us”, or “our”) is committed to protecting the privacy of its users (“you”, “your”). This Privacy Policy describes how we collect, use, disclose, store, and protect the personal information you provide on or through our website, mobile apps, and related services (the “Services”).

1. Information We Collect

We may collect the following types of personal data from you:

  • Account / Identification Information: Name, email address, phone number, shipping & billing address, date of birth (if required), username, password.

  • Payment Information: Payment method details such as credit/debit card number, bank account / UPI details, etc., when you make a purchase.

  • Order & Transaction Data: Items purchased, order history, returns or refunds, transaction amounts.

  • Usage Data: Information about how you use our Services, e.g., pages visited, actions taken, device information (device type, operating system, browser), IP address, geo-location data (if permission given).

  • Communications Data: Correspondence between you and us (e.g., your messages, comments, customer support enquiries).

  • Marketing & Cookies / Tracking Data: Preferences, cookies, pixel tags, analytics tools, etc.

2. How We Use Your Information

We use your personal information for the following purposes:

  • To provide, maintain, and improve our Services.

  • To process your orders, payments, shipping, and returns.

  • To communicate with you: order confirmations, updates, customer support.

  • To send you promotional information, newsletters, offers, if you opt-in.

  • To customize your experience, such as showing relevant products / recommendations.

  • To detect, prevent, and address fraud or security issues.

  • To comply with legal obligations.

3. Legal Basis for Processing (if applicable)

Where required under applicable law (e.g. DPDP Act 2023), we process your personal data only when:

  • You have given your consent (opted-in).

  • Processing is required for performance of a contract with you.

  • Processing is necessary for compliance with legal obligations.

  • Processing is necessary for our legitimate interests, provided they do not override your rights and freedoms.

4. Sharing and Disclosure

We may share your information with:

  • Service Providers / Vendors: e.g. payment processors, shipping/courier services, hosting providers, email or SMS service providers.

  • Affiliates and Business Partners: where necessary to deliver the product or service you ordered.

  • Legal / Regulatory Authorities: when required by law or to safeguard rights, property, safety.

  • Third Parties for Marketing / Advertising: only with your consent (if required).

5. Cookies and Tracking Technologies

  • We use cookies, web beacons, and similar technologies to collect usage data, improve Services, and for marketing / advertising.

  • You can control / disable cookies through your browser settings, but doing so may limit your ability to use certain parts of the Services.

6. Data Retention

  • We retain your personal data only for as long as needed to fulfil the purposes for which it was collected (including to meet legal, accounting or reporting requirements).

  • When data is no longer required, we will securely delete or anonymize it.

7. Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure; thus, we cannot guarantee absolute security.

8. Your Rights

Under applicable laws, you may have the following rights:

  • Access: Request a copy of the personal data we hold about you.

  • Correction: Request correction of inaccurate or incomplete data.

  • Deletion: Request deletion of data that is no longer necessary or if you withdraw consent.

  • Restriction: Limit how we use your data in certain circumstances.

  • Portability: Receive a copy of your data in a structured, commonly used, machine-readable format (if applicable).

  • Withdraw Consent: If processing was based on consent, you may withdraw consent anytime.

To exercise these rights, please contact us using the contact details below. We will respond as required by applicable law.

9. Transfer of Data / International Processing

  • In case your data needs to be transferred or processed outside of India (by service providers, etc.), we will ensure that such transfers are carried out with adequate safeguards, consistent with applicable laws.

  • We may store or process data on servers located in other countries; if so, we ensure they meet required legal / security standards.

10. Children

  • Our Services are not intended for children under the age of [13/whatever age is relevant in your region].

  • We do not knowingly collect personal data from children under that age without verifiable parental consent.

  • If you believe we have collected data from a child under the relevant age, please contact us.

11. Changes to This Privacy Policy

  • We may update this Privacy Policy from time to time.

  • If we make material changes that affect your rights, we will notify you (e.g., via email or prominent notice on our website).

12. Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, you may contact us at:

📧 support@dashkala.com
🌐 https://dashkala.com

Thanks for trusting Dashkala.com. We value your privacy and are committed to keeping your data safe.