At Dashkala, we value your trust and want you to be completely satisfied with your purchase. Each piece of our handcrafted jewelry is made with care and attention to detail. However, if you are not entirely happy with your order, our return and refund policy is outlined below.
Returns
- You may request a return within 7 days of receiving your order.
- To be eligible for a return, the item must be:
- Unused, unworn, and in the same condition as received.
- In its original packaging with tags, certificates (if any), and invoice.
- Customized or personalized items cannot be returned unless defective or damaged upon delivery.
Damaged or Defective Items
- If your product arrives damaged or defective, please contact us within 48 hours of delivery with photos/videos of the issue.
- We will arrange a replacement or full refund at no extra cost.
Refunds
- Once your return is received and inspected, we will notify you of approval or rejection.
- If approved, refunds will be processed within 7–10 business days to your original payment method.
- Shipping charges (if any) are non-refundable.
Exchanges
- We only replace items if they are defective or damaged. For size or design exchanges, please contact us and we will do our best to accommodate.
How to Initiate a Return
- Email us at support@dashkala.com with your order number and reason for return.
- Our team will guide you through the return process and provide the return shipping address.
- Please note: The buyer is responsible for return shipping costs, except in the case of damaged or defective items.
Contact Us
For any questions regarding returns, refunds, or exchanges, please reach out to us at:
📧 support@dashkala.com
🌐 https://dashkala.com